How to enable AMD FreeSync?

To use AMD Freesync, there're some requirement with graphics cards, graphics drivers and certified monitors. 1. A compatible GPU with a DisplayPort connection. Compatible GPUs include all AMD Radeon™ graphics cards beginning with Radeon™ HD 7000 Series, released in 2012, and all newer Radeon consumer graphics products.Other GPUs, such ...

What to do if there is shadow or double image on screen?

This can be caused by a long cable or docking stations.   Longer cables may be prone to ghosting, lines, double images, or poor focus.  The improper shielding of the cables can cause a shadowing or ghosting effect also.    We recommend to check the video cable and, if possible, use HDMI Premium certificate cable for long distance connectio...

What to do if there is no sound from the monitor’s speakers when connected to a PC/laptop?

1. Ensure that your monitor has built-in speakers. You can check it on Product's website page -> Specification -> Audio.   2. Check the cable connection: a. Make sure the connection is secured.  b. Re-plug or try another HDMI (Premium) certificated cable in direct connection. c. If using a VGA cable, ensure the audio cable is connected to ...

How to set power lock and menu lock?

On some monitors, there is a power button lock that locks the power and power button in the ON position.  There is also a menu lock feature which can lock and unlock the OSD (On-Screen Display) Menu.  Power Lock: To lock the Power Button press and hold both the [1] button and the down arrow button for 10 seconds.  OSD Lock: ...

Why does image persistence occur with my LCD monitor?

Image persistence (or image retention) is a result of a stationary image being displayed for a long period of time.    <Correction>   Turn off the screen for hours.   <Prevention>   1. Set the display to turn off after a few minutes of system idle under ”Power & Sleep “ (Win10) or “Battery” (Macbook).      2. Turn off the monitor when ...

What to do if the monitor shows “Out of range”?

This occurs when the screen resolution is set higher than what the monitor can support. Please adjust to the corresponding resolution.   Step1: Enter Windows safe mode           Please refer to Start your PC in safe mode and follow the section “From a black or blank screen”. Step 2: Change your screen resolution          1. Cli...

Should I install MacOS drivers for my monitor?

MacOS does not require monitor drivers when using a ViewSonic monitor. The MacOS will automatically read the EDID information stored in the monitor and use the system information/profiler utility to detect the monitor’s specifications and capabilities.  If you can not get native resolution or refresh rate on the monitor:   Please check if ...

How to solve the problem with my monitor as it turns off automatically?

If the monitor turns on briefly, then turns off, check the following: Make sure the power cable is securely connected. Turn off the monitor, unplug the power cable for 15 seconds and plug the power cable back then turn on. Check the video cable and make sure it is connected on both ends securely.           Reset the factory default ...

Which Cable Do I Need For 144Hz?

To output:   1.1080p content at 144Hz, you will need either a dual-link DVI, a DisplayPort, or an HDMI 1.3 or higher cable.    2. 1440p at 144Hz, you will need at least an HDMI 2.0 or a DisplayPort 1.2 cable.   3.4K at 144Hz, you will need a HDMI 2.1 or a DisplayPort 1.4 cable which can carry 120Hz signal without compression.

Why is there touch response randomly on my TD2220/TD2421 even nobody touches the screen?

These models are optical touch monitors which use two CMOS cameras (optical sensors) placed in the corners at the top of the screen as well as three reflectors (light strips). These cameras are used to look across the entire touch surface for touch events. When an object touches the screen, it blocks some of the light being received by the se...