Where can I download the Whiteboard .msi file for network deployment?

For school IT admin proceeding with network deployment, the official pathway to obtain the latest Whiteboard for Windows .msi file is as follows:   1.    Log in to myViewBoard.com with an Entity admin account. 2.    Click on the "Entity Management" tile. 3.    Choose "Download 64 bit installer" from the left-side to download the .msi file. ...

Why can’t I play videos in the Embedded Browser? (CEF codec H.264)

The Embedded Browser was updated to support more website services; however, the Chromium Embedded Framework (CEF) has the limitation on playing video in codec H.264. This new update has affected Whiteboard users to play videos encoded in the H.264 codec. Please advise users to convert the video into Mp4 or other supported formats. This limit...

Does myViewBoard Whiteboard for Windows support multiple boards?

For now, it is a limitation. Our Whiteboard series does NOT support opening multiple files, alternating tabs, nor multiple log-ins.   Many myViewBoard users hope to utilize different tabs so they can easily switch between different lesson plans, and we hear you. Stay tuned for more myViewBoard Suite features that will continue to amaze you...

Whiteboard update requires administrative privilege (v.2.61)

For many myViewBoard users, the Whiteboard for Windows software automatically updates monthly so the user can always have the best user experience.    In the next release (v.2.61), there will be an update to Certificate Authenticator in Whiteboard for Windows which will require the user to grant administrator privileges for the update.   Fo...

“Video unavailable” - How to play video from the Youtube widget

When YouTube content is protected by the content creator, the YouTube widget will show “Video unavailable” and the video will not play.  YouTube is a third-party service so the content policy cannot be changed by the myViewBoard Suite.   However, there are two alternative options: ·       Use the Embedded Browser to search for a YouTube ...

Whiteboard for Windows will not start. Application opens and closes immediately.

Step 1  In Windows 10, Search for and open "Event Viewer".  Then go to: Windows Logs > Application.  Check your Windows Event Viewer and look for an Application Error message related to vBoard.exe.  Step 2 From the above Event Viewer, if you find libcef.dll in the description under the Details tab, this means there are missing files ...

What ports are required to be open in your firewall in order to run the myViewBoard ecosystem?

To properly access the myViewBoard ecosystem (including companion apps) on your network, request your IT department to open the following ports: TCP Port 443 (HTTPS): outbound UDP and TCP port 3478 bidirectional to the WebRTC server UDP Ports 50,000 – 65,535 (RTP/sRTP/RTCP) bidirectional to the WebRTC peers These ports are optional; if b...

The QR Code sharing feature is missing or suddenly disappears

The QR Code sharing feature may sometimes become unavailable. Microsoft OneDrive and OneDrive for Business may occasionally invalidate tokens for security reasons. This is most likely to occur when users request password resets, application token resets, etc. for the affected account.  If this occurs,  perform the following steps:   S...

Why am I not able to join Quiz from the Whiteboard Portal? (Safari, iPhone)

iPhone and iPad users have to enable pop-ups to join Quiz when using the Safari browser. Go to: Settings > Safari Find "Block Pop-ups". It is set to ON by default. Unblock it.

How Can I Play MP4 (H.264) Content in my Default Browser?

For myViewboard Windows users, the current production version is limited by the Chromium Embedded Framework (CEF) and cannot support MP4 videos in codec H.264.  Users can either download the MP4 in another codec, or choose to play the YouTube video in another application (outside of myViewBoard). Please check the video codec, and then c...